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Online Shopping Policy

Personal information & Privacy

Steel City ™ is committed to maintaining the privacy of your personal information. These are strictly reserved for the use of the processing and tracking of your orders. The confidential information you exchange on our secure site is transmitted using the SSL (Secure Sockets Layers) protocol. This protocol ensures the secure exchange of your personal information, certifies server authentication and protects the integrity of your data.

Prices and availability

Prices shown are in Canadian dollars, do not include shipping and applicable taxes. Steel City ™ reserves the right to change prices and product availability without notice.

Payment method

Only Visa and MasterCard credit cards are accepted

Order cancellation

We put a lot of effort so that each order is shipped within a reasonable timeframe. If, for any reason, you must cancel your order, a notice must have been sent within 24 hours of receiving your order. After this time, fees may apply.

Return, exchange, refund

Any request for return, exchange or refund of merchandise must be accompanied by an RMA number (Return Merchandise Approval) available by contacting our customer service department at the following address:

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